Updated April 28, 2026
At Mayfield Florist, we are dedicated to providing the highest quality floral designs and gifts across Tucson. Because we work with perishable botanicals and unique gift items, we have established the following policies to ensure your total satisfaction and full transparency.
1. Floral Substitutions Seasonal availability, local climate, and supply chains affect the daily supply of fresh-cut stems.
Our Commitment: We make every effort to replicate each arrangement precisely as pictured. However, substitutions of specific flowers, foliage, or containers may be necessary to guarantee the freshest blooms and highest design quality. Substitutions are always made with blooms of equal or greater value.
Single-Flower Arrangements: For arrangements centered on a specific variety (such as all-rose bouquets, lilies, or orchids), we will always keep the primary flower type and will only substitute the color if necessary.
2. Freshness Guarantee Depending on the specific variety, cut stems are guaranteed to remain fresh for a minimum of 5 days when given proper floral care (regularly changing the water, trimming stems, and keeping the arrangement out of direct heat, drafts, and sunlight).
3. Flowers & Plants: Replacement & Refund Policy If you or your recipient are not fully satisfied with the quality, freshness, or design of a floral arrangement or green plant, please contact us within 48 hours (2 days) of delivery.
Free Replacement: We will gladly create a fresh replacement of equal or greater value and redeliver it at no additional cost on the date you select.
No Return Necessary: Because flowers are perishable, you do not need to return the original arrangement. The recipient is welcome to keep it while the replacement is en route.
Refunds: If you do not prefer a replacement, we will issue a full refund to the original payment method or provide store credit. Refunds typically post within 3–5 business days, depending on your card issuer.
4. Gifts & Hard Goods For non-perishable gift baskets, keepsakes, and hard goods:
Reporting Window: Please report any damage, defects, or dissatisfaction within 48 hours (2 days) of receipt.
Returns: We can coordinate a pickup or you may bring the item into our Tucson design center.
Condition: All non-perishable merchandise must be unused, unopened, and in original packaging to qualify for a full refund.
5. Cancellations & Delivery Refusals
Cancellations: Orders may be cancelled for a 100% refund if the request is received before the arrangement leaves our shop for delivery.
Refusal of Delivery: Mayfield Florist is not liable if a recipient explicitly refuses to accept a delivery. Because custom floral arrangements are perishable and prepared on demand, no refunds will be issued for refused items.
6. Contact & Resolution Support To initiate a replacement, return, or refund, contact our customer care team or visit our local design center:
Website:
Phone: (520) 886-4443
Email: service@mayfieldflorist.com
In-Person: Visit our floral design center in Tucson, AZ with the item or clear photos of the arrangement for immediate resolution.
Stop in and visit one of our Mayfield Florist locations listed below!
We operate a beautiful customer showroom, design and distribution center in the Tucson area. This flower shop, design and distribution facility is located at 2200 North Wilmot Road and is open to the public for in-store shopping.
Our firm is one of the largest florists in the state of Arizona. We locally source floral products when possible. If we cannot get the flowers, vases or products we need locally, we buy direct from flower farms. Buying direct comes with many great advantages. It ensures that our customers always have a great selection of floral varieites to choose from. We are also able to lower the cost to acquire the products. Much of that cost savings can be passed along to our customers. Buying direct also reduces the time between when flowers are cut at the farms, and when they arrive here at our North Wilmot Road flower shop for use in creating arrangements. Our designers work with the finest, freshest products available. Fresher product translates directly into longer vase life for customers receiving our floral bouquets.
We utilize the design and distribution center area of our North Wilmot Road flower shop to help ensure that we can effectively handle the high volume of orders we receive. This area is large enough to support all the floral designers we need, and also has ample space to support our high volume delivery operations.
You may have noticed on our site that we display a Google Reviews Program badge in the lower right hand corner of the site. Google conducts customer satisfaction surveys with people who order from us. We are proud to say that we have a 4.9 star rating, out of a possible 5 star maximum score.
2200 N Wilmot Rd
